Water Utility Department

Duties & Responsibilities

The primary responsibility of the Glendale Water Utility is to provide good, clean, drinkable water to the consumers. The Utility is regulated by the State of Wisconsin's Public Service Commission. Water is purchased from the North Shore Water Commission. The Commission is owned jointly by Glendale, Whitefish Bay, and Fox Point. The Utility provides water for firefighting and maintains the transmission and distribution system by repairing leaks and main breaks. 

The Utility also manages the metering of water using a computerized meter reading system. Each meter in the City is read quarterly and billed quarterly.  If you are buying/selling a home or have a change in tenants, the Utility strongly encourages customers to contact the Utility at 414-228-1719.

Water Supply Service Area Plan

The North Shore Water Commission (NSWC) has enlisted the services of Donohue & Associates to draft the Commission's Water Supply Service Area Plan. This is a planning document required by Wis. Stat. s. 281.348 for communities to document that a public water supply system (which serves a population of 10,000 or more) can supply an adequate and sustainable amount of water. As a general planning document the goal is to provide basic information about the Commission’s future plans to the public or oversight boards.  
 
Draft NSWC Water Supply Plan
DNR Factsheet - NR 854
DNR Presentation Slides - NR 854

Anyone with comments on the NSWC’s draft Water Supply Service Area Plan should submit them by December 3, 2025 to the Plant Manager at NSWC, at manager@northshorewc.com or by calling 414-963-0160 (leave a message if needed). The Commission will hold a public hearing on the draft Water Supply Service Area Plan at their monthly meeting on December 10, 2025.

PSC Utility Payment Assistance

2024 Water Utility Changes

The 2024 Water Utility rate changes can be found here.

New Environmental Fee for Refuse, Recycling, and Yard Waste

Water Utility - Pay your Water Bill!

To Pay Your Water Utility Bill Online: CLICK HERE

To Pay via Phone: 1-888-653-0852

*If you are new to paying your bill online, please follow these instructions: HERE

There are no third-party vendor fees charged to water bill payments.

If you have any questions about your water utility bill, please contact City Water at 414-228-1719.

Permits

Annual Water Quality Reports

View Most Recent Report | View All Archived Reports

Resources